Although I try to package every item to withstand reasonable shipping hazards, glass is a breakable material. If your item arrives damaged please take the following steps:
- Take every precaution possible to avoid broken glass. It is sharp and will cut you easily.
- Take pictures of the packaging and item
- Contact me within 7 days of receiving your item
- Do not throw away or discard any packaging or parts of the item until instructed to do so.
I will respond within 24 hours, and we will work together to decide whether a replacement or refund will be the best solution for you.