Help Center

All items are handmade on request.  The standard production time is 5 business days, and then your item will ship via USPS Priority Mail (in most cases).  Most customers receive their items within 10 calendar days from the date they ordered.  Certain times of year are exceptionally busier (Christmas holiday season for example), and production times may be extended.  If this is the case, notice will be prominently posted on our website.

Yes, in most cases, an order can be expedited for a fee.  Please contact me before placing your order.

Although I try to package every item to withstand reasonable shipping hazards, glass is a breakable material.  If your item arrives damaged please take the following steps:

1. Take every precaution possible to avoid broken glass. It is sharp and will cut you easily.
2. Take pictures of the packaging and item
3. Contact me within 7 days of receiving your item
4. Do not throw away or discard any packaging or parts of the item until instructed to do so.

I will respond within 24 hours, and we will work together to decide whether a replacement or refund will be the best solution for you.

Yes, all of my glassware is dishwasher safe, unless specifically stated otherwise. For all of my items I utilize commercial grade items to ensure they will last a lifetime of use.

Using warm water, and common dish soap is the best way and is the method used to clean your item prior to shipment.  Avoid using any abrasive material (SOS pads, Magic Erasers, etc.) as they will scratch glass with repeated use.