All items are handmade on request. The standard production time is 5 business days, and then your item will ship via USPS Priority Mail (in most cases). Most customers receive their items within 10 calendar days from the date they ordered. Certain times of year are exceptionally busier (Christmas holiday season for example), and production times may be extended. If this is the case, notice will be prominently posted on our website.
Using warm water, and common dish soap is the best way and is the method used to clean your item prior to shipment. Avoid using any abrasive material (SOS pads, Magic Erasers, etc.) as they will scratch glass with repeated use.
It's as easy as just contacting meor send me an email email@example.com">firstname.lastname@example.org. Tell me your ideas, style, intended recipient, etc. as well as what you would like the design to be etched on. I'll contact you back within 24 hrs and get started on putting a design together.
Yes and no. If it is a logo that you own or have the rights to use, I am more than happy to aid in creating your custom items. However, if your request is a copyrighted or trademarked design, then I can not legally reproduce it. This includes sports team logos and tv/movie characters.